Recently shipped subticket creation from task lists, deeper auto assist capabilities, and four new Knowledge Graph connectors.
Task lists now spawn linked work. Agents can create subtickets or link existing tickets directly from a task, then track assignee, status, and progress from the original request.
Auto assist took on more per suggestion.
- A single suggestion can now run up to seven pre-approved actions, enough to check several parameters before answering.
- Auto assist detects attachments per ticket comment, plus ticket-level attachments on messaging channels, reading file names and extensions.
- Procedures are testable in draft with version control, so admins can validate changes before they reach live suggestions.
- When a trigger relies on content-string conditions, AI recommendations now suggest widening it with a Topic condition.
Knowledge Graph widened its connector set. KnowledgeOwl, Kustomer, Front, and Stoplight joined the lineup. AI suggests and preselects field mappings during Universal Connector setup, so manual mapping is optional, and connector OAuth setup errors are translated into all supported languages.
Document360 connections need a new key. The connector moved to the Document360 v3 API; existing connections must be updated with a d360_sk_ API key before syncing resumes. Until then the connectors page loads with limited information.
Knowledge search filters loosened.
- No cap on how many default filters you can apply.
- The external source dropdown paginates through every source.
- Selected filter tags collapse into a compact, two-row summary.
- Links in generative search answers, including Quick Answers, are clickable.
Help Center authentication is moving off GitHub OAuth. API token auth ends April 30, 2027; OAuth expiration runs June 30, 2026 through April 1, 2027; passwords are removed from August 2026; AI-agent enforcement begins May 4, 2026.
