npx @buildinternet/releases get zendeskZendesk's Android SDK 3.0.0 removes the deprecated Messaging module and raises the minimum API level to 24 (Android 7.0). Also adds AI agent features, Contact Center multi-tab support, and six new marketplace apps and themes.
Admins can now create multi-lookup relationship fields connecting tickets to multiple related records, and agents can record and send audio comments in messaging and email tickets. AI translations extend to conversational channels, and merge suggestions are included at no extra cost for Suite and Support Professional plans.
Editor fixes cover sign-out 404s on brand switching, an SSRF guard blocking legitimate asset URLs, translation routing losing the locale, callout removal breaking accordions, preview styling gaps, and content insertion limits around tabs/accordions. Voice adds collapsible live transcript and call summary panels; WFM adds audit logs for Forecast changes; several new apps and themes are available.
Web crawler URL rule limits rise to 500 per crawler, and knowledge editor URL fetches now reject non-HTTP(S) schemes and loopback addresses, closing a reported security hole. AI Agents gain customer-segment restrictions and a Link node for email/ticket procedures; plus new marketplace apps and themes.
AI translations are now generally available for messaging and chat, completing channel coverage. Voice AI agents gain a testing widget, full call recordings in Agent Workspace, and mid-call text/email messaging. Fixed a bug causing increased user token invalidation and logouts, plus web crawler limits raised to 50 per account.
API tokens unused for more than 30 days auto-deactivate, and those deactivated for over 60 days are deleted. Enhanced session security rolled out to all accounts. Live call transcripts are now available in Agent Workspace for Voice and Contact Center customers. Also: callouts, tabs, and accordions render in article previews; web crawler limit increased to 50; Android SDK targets Android 17 with compileSdk 37.
Copilot intelligent triage, which auto-classifies tickets by topic, sentiment, language, and entities, is now included at no extra cost in Suite and Support Professional plans and above. Views now auto-refresh every minute, authorized users can submit service catalog requests on behalf of others, and AI agents migration brings infrastructure changes for customers who purchased the add-on before March 10, 2026.
Supervisors can now silently monitor and barge into agent calls. The Android SDK will require a minimum API level of 24 (Android 7.0) in its next major version. Also added auto-accept calls on PSTN lines, Jabra headset controls, browser notifications for voice calls, and agent log downloads.
Contentful and Jira are now available as knowledge sources, and a conversational help center experience (EAP) launches with the Lisbon theme. Agents can now change incoming call ringtones and volume, and auto assist can generate suggestions from external sources and similar solved tickets.
Enhanced session security detects compromised team member sessions, and AI agents get embedded templates that let procedures call into deterministic dialogue flows and return control. Also new: voice call ringtone customization, AI agent activity dashboard EAP, table cell type switching in Knowledge, and three new App Marketplace integrations.
Admins can now restrict outbound calling to specific agent groups. The Zendesk connector can ingest articles from private help centers and now supports PDFs as article attachments (EAP). AI agents now support Zendesk schedules to exclude holidays when checking agent availability. CSAT ratings are available in the real-time monitoring ticket progress dashboard. Four new apps launched in the App Marketplace: Clonepartner for help desk migration, PII Shield for scanning and removing sensitive data, Netgsm SMS for sending SMS from tickets, WitWave for WhatsApp voice notes, and KnowledgeBridge for generating machine-readable files from Help Center articles.
Intelligent triage classification from Copilot add-ons is now available on Suite and Support Professional plans and above. Fixed a click-to-call issue from the Web Widget when Help Center authentication was enabled, and added Amazon S3 as an external knowledge source.
AI-based predictive routing assigns messaging tickets to the fastest-expected agent, custom roles can be compared side-by-side, and eligible digital customers can pause accounts for up to three months. Also adds Forethought AI agents, Google Drive/Amazon S3/Box as external knowledge sources, end-user presence detection for messaging, and the intelligent triage "intent" classification renamed to "topic."
Admins can now configure how many times an IVR greeting repeats (one to three) before routing to the default option, and the speaker diarization model used to label speakers in post-call transcripts has been improved. Also includes ten new App Marketplace integrations.
New features for Zendesk include a Google Drive Connector for external knowledge sources, allowing content to sync automatically. AI agents can now receive natural-language context for procedures to guide execution. The release also includes updates to Copilot's intelligent triage, a new RAG agent architecture, Voice AI agent tagging capabilities, editable generative procedures, and new apps and themes in the App Marketplace.
API tokens are being removed as an authentication method by April 30, 2027, and OAuth access token expiration enforcement begins June 30, 2026. Voice AI agents now support multilingual male and female voices with locale-specific overrides, a new Hangup action, upgraded voice cancellation, pronoun handling for additional locales, and numeric input validation. Knowledge base features include PDF ingestion for AI agents and generative search, Box integration as an external knowledge source, and fixes for Help Center API Unicode escaping and 'Visible to' field clearing. Plus seven new marketplace apps including ConfigMap, Relatel, Beep Voice Messages, ButtonPDF, AI Invoice Processing, Klarion AI Support Analytics, and Shopline Support.
See the What's New section for an overview of what was released last month.
See the What's New section for an overview of what was released last month.
See the What's New section for an overview of what was released last month.