CRM

Reports covers a lot of ground, but not every team's number is in the built-in set. A closure rate for email only, or a reopen rate on a single tag, w...

Fin Voice resolves complex phone requests end to end, and voice procedures are how you set that up. This video shows the build and the call.

Beth, a ...

Until now, an outbound call that didn't connect showed a generic result, so teammates couldn't tell whether the number was wrong, the line was busy, o...

Reading code in conversations just got easier. Code now renders in its own scrollable block, complete with syntax highlighting, line numbers, and a on...

Until now, connecting Fin to your tools meant building a data connector yourself: configuring the technical details by hand. Data connector templates ...

Introducing Issues: close the loop from finding a problem to fixing it, without leaving Fin.

When you review a customer conversation and spot a probl...

Complex Series — those with many steps, rules, and email messages — could sometimes fail to go live with an error, even when the Series was correctly ...

Until now, when Intercom translated a teammate's reply, your integration had no way to know — it had to poll the API to catch up. Two new webhook topi...

Until now, scheduled data exports covered conversations only — so anyone reviewing workspace access or auditing changes had to pull that data by hand....

Internal notes and assignment changes no longer have to wake a snoozed conversation. Turn on two new settings to keep it snoozed until a customer repl...

Admins can now create multi-lookup relationship fields connecting tickets to multiple related records, and agents can record and send audio comments in messaging and email tickets. AI translations extend to conversational channels, and merge suggestions are included at no extra cost for Suite and Support Professional plans.