Flow data is now exported to the Flow object in Salesforce. To see the data, add the Flow object to the contact and…
Gong for Salesforce
Gong's managed Salesforce package that syncs Gong activity, insights, and engagement data into Salesforce records and dashboards.
- Canvas app available for the EU: Accounts, deal pages, conversation highlights and transcripts can now be viewed via the Gong canvas app. [Learn…
- New custom fields: To display all Engage flows a contact or lead is in, the following fields have been added to the contact and lead objects:
- Number of Active Engage Flows: the number of active flows the contact or lead is in
- Active Engage Flow Names: the…
- New custom fields:
- Gong activity ID: To include the Gong activity ID in meetings and calls exported as events, the Gong Activity ID was added to the Salesforce activity object, and will be displayed in Tasks and Events.
- **Key Points added to conversation…
This version includes bug fixes and settings relevant only if you have automated processes that overwrite entities such as a participant in the Gong conversation object.
- Automatic call outcome (AI) now exported to Salesforce tasks: Gong's automatically generated call disposition is now displayed in the Gong activity object.
- New event flow: You can now get Gong conversations as events by activating the new Gong for Salesforce - Create Event from Gong Conversation flow. The event includes the conversation subject, assign to, related to, description, start date/time, and end date/time…
Conversation object now includes call brief and call highlight fields, auto-displayed on fresh installs. New fields added to Lead, Contact, and Activity objects to track Engage Flow information including flow ID, name, status, step details, and execution tracking.
Official launch of the Gong App on Salesforce App Exchange!
This version includes security updates and bug fixes.
In this version, logic capabilities have been extended to enrich opportunities with more information. New reports and dashboards provide details on whether your team is successfully engaging with potential opportunities.
- Change to the flow status custom field: The flow status reflects the current status of the flow the contact is in. The data type was changed from text to picklist with the following options:
This version provides a range of enrichment capabilities in your CRM, which can help you create or update leads and contacts in your organization.