Gong

Spot accounts that need follow-up by using the filters Last activity and Next activity. Display these fields as columns to see when the last interaction occurred and whether the next call is scheduled.

Pause a question-based AI tracker to stop analyzing conversations and consuming credits. It remains visible throughout Gong and can be resumed anytime.

Use Gong in French with a localized experience across the product.

Save AI instructions as reusable prompts that generate a complete email, including the subject and body, using Gong data.

Automatically add credits when they're expected to run out, helping keep revenue workflows running.

Configure metrics to aggregate deals by opportunity team, giving team members visibility into all of the deals they contribute to, even when they're not the deal owner.

See an estimate of how many days your remaining credits will last based on your usage over the last 30 days. You'll also see your average daily usage and the percentage of credits you've used, so you can plan top-ups and renewals before your credits run out.

Surface engaged and inactive accounts by choosing a timeframe for the activity timeline that is relevant to your business: 3 weeks, 3 months, 6 months, or 1 year.

Grant specific people access to every answered scorecard, regardless of the scorecard's individual visibility settings.

The activity level scores the activity level as High, Mid, Low, or Inactive using the recency and volume of qualified customer engagement.

Ask questions about any account and get AI insights without switching tools.

Apply automatic scorecards to the participants or teams you choose, not just the call host.

Start an AI practice session for any upcoming meeting using relevant conversation history, then get coaching based on the session to help you prepare with confidence.

All trackers are now exported to the data cloud. Previously only trackers with a status of published or deactivated were exported. The export is applied retroactively to existing trackers.

With the new Briefs API endpoint, see which briefs your team is using to power integrations and automate workflows.

Get a visual breakdown of credit usage by feature, along with usage trends over time.

Changes to CRM settings, like adding new fields and updating historical data, now happen in the background so live data keeps syncing without interruption.

Use the new Range data type to extract structured scores within the scale you define.

Multiple new metrics added to the GONG_USAGE table to track AI feature adoption:

• ASSISTANT_CHATS: Number of chats started by a user on a specific date
• THEME_SPOTTER_ANALYSIS_GENERATED: Number of AI Theme Spotter analyses generated by a user -…

It's easier to find the assets your team uses most often with the new Assets section in the sidebar navigation. Find email templates, flows, scorecards, trainings, and more.