Fin Memory | Fin Product Updates

The best support feels like talking to someone who knows you. Now Fin does.

Brian Donohue, VP of Product at Fin, sits down with David Brablec, Product Manager, to walk through Fin Memory, a new capability that lets Fin AI Agent reference past conversations and personal details across future interactions and across channels.

With Fin Memory, if a customer picks up a conversation they abandoned days ago, Fin already knows the context. No re-explaining, no retracing every step, just a fast, seamless path to resolution that carries across channels.

What's covered:

• What Fin Memory is and how it works
• How Fin carries context across conversations and channels
• A live demo: a customer returning to a file upload issue days later, with Fin picking up exactly where they left off
• How persistent memory makes AI customer support feel genuinely different

If you're looking for an AI agent that remembers your customers, resolves conversations faster, and delivers a more personalized support experience across every channel, this is worth watching.

Discover what Fin can do for your business.

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Fin AI Agent | AI Customer Support | Conversational AI | Omnichannel Support | Customer Experience

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