Release notes through 2026-05-29

See the What's New section for an overview of what was released last month.

This week's release notes include:

• Copilot
• App Marketplace
• Products with no updates this week

Copilot

New:

• Admin copilot is now available to all Zendesk customers on Suite Professional and above accounts at no additional cost. This gives admins access to AI-powered insights, recommendations, and conversational assistance to help optimize their Zendesk setup.

Knowledge

New

• When tracking your support and service requests in the Customer Portal, all fields available for selection are specific to your selected brand and help center. All columns that are displayed in the list of requests are also shown in the drop-down menu together with the six system field columns.

App Marketplace

New:

• VOC Patterns by Zendesk (Support)

  • VOC Patterns is a proactive analysis tool that analyzes support tickets to reveal customer trends, common issues, and improvement opportunities, developed by Zendesk Labs. Surface recurring customer pain points, highlight top drivers of customer satisfaction or frustration, spot improvement opportunities and quick wins, and track trends in ticket volume or customer feedback.

• Inkeep Agents (Support)

  • Inkeep is an AI agent platform for teams and enterprises. Configure agents with the knowledge, tools, skills, workflows, and MCP integrations your team needs. Chat with the agents your team has configured, generate grounded reply drafts, and apply them to tickets in one click. Connect to your knowledge base, third party services, and more.

• Aurora (Theme)

  • Aurora is a light, gradient-rich Zendesk help center theme designed for SaaS, creative tools, and modern tech products that take design seriously. Purple-to-pink-to-blue gradient meshes, frosted glass cards, and generous whitespace create a luminous visual system that feels polished without feeling heavy. DM Sans carries both headings and body text with geometric precision, keeping the reading experience clean while layered gradients add depth and delight.

• Basecamp (Theme)

  • Basecamp is a rugged-refined Zendesk help center theme designed for brands that get people outside. Forest green and blaze orange on sandy cream neutrals, topographic textures, and badge-style labels create a look that feels like a trailhead map, not a ticket system. Bricolage Grotesque headings bring distinctive adventure-craft character. Inter body text keeps long trail guides and travel content easy to scan. An optional dark mode rounds out the campfire-reading experience.

• Capsule (Theme)

  • Capsule is a clean, approachable Zendesk help center theme designed for pharmacy, supplement, and health and wellness brands. Teal brand color, warm peach surfaces, and mint-tinted card backgrounds create a palette that feels both trustworthy and welcoming. Figtree typography, with its warm geometric curves, carries both headings and body text with a friendly modern quality. Pill-shaped buttons and rounded cards reinforce the health identity without the cold weight of a clinical interface.

• Monchart Analytics (Support)

  • Monchart Analytics turns your Zendesk ticket data into clean, embeddable charts in seconds — right from your Support top bar. Monchart reads your account's active custom ticket fields via the Ticket Fields API and lets you pick any dropdown, checkbox, or multi-select field to visualize. Custom field values are not stored — data is aggregated in-browser and only the aggregated counts are saved.

• Dynamic Content Manager by LEAFWORKS (Support, paid)

  • Dynamic Content Manager by LEAFWORKS makes managing dynamic content in Zendesk faster, cleaner, and far more intuitive than the standard admin interface. Create, edit, organize, and maintain dynamic content and language variants in one modern workspace—without endless clicks, page switching, or losing track of what content exists. Switch effortlessly between language variants, create missing translations without jumping between pages, and preview every variant before publishing—including HTML content for signatures or help center articles.

• Ticket Generator (Support, paid)

  • Ticket Generator creates realistic, AI-powered sample tickets directly inside your Zendesk, configured to your industry, team structure, and ticket types. No copy-pasting, no lorem ipsum, no fake names.

• Forest Admin (Support)

  • Forest Admin is the ops orchestration layer for fintechs, where humans and AI agents run compliance and business operations together, across any supplier and any database. Your data never leaves your infrastructure. This integration connects your Zendesk support tickets directly to Forest Admin. Without leaving a ticket, your support team can view linked customer records, search across your Forest Admin collections, and execute Smart Actions such as refunds or account updates — with permissions and audit trail fully enforced.

• Conversation Analysis (Support) (paid)

  • Conversation Analysis is a powerful admin and manager tool designed to surface insights hidden within Zendesk ticket conversations. Search across all ticket comments using comma-separated keywords or phrases and instantly retrieve matching tickets with highlighted snippets for fast context. Refine results using multi-select filters for status, group, brand, author type, visibility, date ranges, and custom ticket fields.

• Micromerce (Support)

  • Micromerce helps you turn Zendesk data into better onboarding experiences. Your support team sees problems first. When an onboarding goes sideways, it usually shows up in Zendesk long before anyone flags it in a status meeting. Micromerce takes that signal — along with data from your CRM, billing, project tools, and legacy systems — and turns it into a real-time picture of every customer implementation you're running.

• SummaryFalcon (Support) (paid)

  • SummaryFalcon analyzes Zendesk tickets to generate concise intent summaries, categories, and sentiment so agents can triage faster, respond consistently, and monitor trends.

Products with no updates this week

• Support
• Admin Center
• AI agents - Advanced
• AI Agents
• Analytics
• Voice
• Zendesk Workforce Management (WFM)
• Zendesk QA