Twilio

Recently shipped Traffic Optimization Engine GA, the Segment-to-Conversation Memory sync in GA, and a Voice Insights tag for HD audio calls.

Traffic Optimization Engine is now generally available. Short codes and toll-free traffic in North America, and every sender type internationally, can now send at high volume.

Segment profiles now load straight into Conversation Memory from Segment. Identity and lifetime-value traits sync into sub-second recall, so AI and human agents open a conversation already knowing the customer. Memory Sync imports the whole profile database; Memory Destination targets Segment Audiences cohorts.

Conv…