Twilio

The Call resource now returns the STIR/SHAKEN status of each call, so attestation is visible directly from the Calls API.

Email Insights is generally available, offering near real-time visibility into deliverability and engagement through Overview, Delivery Errors, and Audience Health dashboards. Senders can filter by domain, IP pool, and template, and the feature is included at no additional cost in the Twilio and SendGrid consoles with about two months of history at launch.

Verify Events is generally available with fixes for beta customer-reported bugs; no new functionality was introduced. The Attempt DLR event type was deprecated on September 21, 2026, which also stopped DLR status updates in Verify Events.

Conversation Relay now generally supports dynamic mid-call configuration, WebSocket application reconnect, agent echo prompt filtering, and ElevenLabs v4 Turbo text-to-speech models.

A new API lets customers set and manage default call recording settings for their account. It is now generally available in the us1 region.

Voice Integrity, part of Twilio's Voice Trust offering, now registers business details and outbound phone numbers with all three major US networks' analytics vendors, reducing the likelihood of calls being blocked or labeled as spam.

SendGrid marketplace customers can now create a Twilio login for each user accessing their account, replacing the single shared admin permission set with per-user permissions. Accessing a SendGrid marketplace account through Microsoft Azure, Google Cloud, Heroku, or AWS prompts for an email address, and existing Twilio credentials can be reused. The rollout runs over the next couple weeks.

The Webhook Configuration API lets customers configure how Twilio authenticates and delivers outbound webhooks on a per-URL basis. It consists of two resources: Webhook Settings and Webhook Rules.

Twilio Cohorts is now in Private Beta with APIs for customer profile setup, dynamic audience segmentation, and bulk message execution. Delivery supports Email, SMS/MMS, RCS, and WhatsApp via a single CohortID through the Email API or Bulk Messaging API, replacing custom batching and queueing logic.

Intelligent Alerts is now available in the new Twilio Console for Messaging customers, adding improved alert summaries, feedback on individual alerts, and a prompt to set up email notifications when none are configured.

Voice Insights now tags calls as HD Audio when they connect with the AMR-WB or Opus codec, and as Downsampled when the longest portion of the call connects to a component or endpoint that does not support HD and Twilio converts the audio to narrowband. Both tags appear in the Call Summary in Console, in the Voice Insights REST API, and through Event Streams, and the Call Insights dashboard can be filtered by either.

RCS messages can now be sent to Rogers phone numbers, completing coverage across Canada's major carriers. RCS Sender requests in Canada are now submitted for review across all major carriers including Rogers, and Senders already approved by other Canadian carriers are automatically submitted to Rogers with no action required.

A new Send Event asynchronously to Data Extension action for the SFMC destination uses Salesforce Marketing Cloud's asynchronous APIs to deliver far larger batches, with testing aimed at audiences near 40 million profiles across initial full syncs and ongoing differential updates. Segment's Delivery Overview now shows records delivered, records dropped, and the batch-level reason for failures.

Starting October 5, 2026, paid support customers can reach Twilio through live chat for help with Segment and all Twilio platform applications and products.

The AWS S3 (Actions) destination is generally available, storing each event as an object in a customizable folder structure by event type or timestamp. It standardizes and transforms recorded JSON upfront rather than leaving that work to the pipeline.

TaskRouter and Studio are available in Public Beta in Twilio's Ireland (IE1) region, providing EU data residency for contact center routing and workflow automation data.

Traffic Optimization Engine is now generally available for short code and toll-free traffic in North America and all sender types internationally, supporting high-volume sending at scale.

Short Code numbers can now be used as SMS senders in Twilio's Ireland (IE1) region, with personal data sent or received via Short Codes stored and processed in the EU up to the point it reaches Twilio's telecommunications provider connections. IE1 now supports short code senders, region configuration via the V3 API, inbound webhook configuration on the ShortCodes resource, and adding short codes to messaging services.