Conversation details now carry over to new tickets
When converting a conversation into a ticket — or creating a linked back-office ticket — the form now opens pre-filled with details from the conversation, rather than blank.
- Title and description: The title is copied from the conversation's subject or its AI title. The description comes from the AI conversation summary.
- Matching attributes: Any ticket attribute that matches one on the conversation is populated automatically, by name and type. Dropdowns match on option label.
- Your edits always win: Carry-over only fills the form. Change anything before you save, and your version is what gets created

Fetched July 28, 2026






