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Conversation details now carry over to new tickets

July 27, 2026ChangelogView original ↗

When converting a conversation into a ticket — or creating a linked back-office ticket — the form now opens pre-filled with details from the conversation, rather than blank.

  • Title and description: The title is copied from the conversation's subject or its AI title. The description comes from the AI conversation summary.
  • Matching attributes: Any ticket attribute that matches one on the conversation is populated automatically, by name and type. Dropdowns match on option label.
  • Your edits always win: Carry-over only fills the form. Change anything before you save, and your version is what gets created
Conversation details now carry over to new tickets

Fetched July 28, 2026

Conversation details now carry over to new tickets —… — releases.sh