Away status persists through calls

Previously, any phone call reset a teammate's away status, so someone who set themselves to "Break" or "In a meeting" was back to "Active" the moment they took or made a call.

Now Intercom keeps your status across the whole call and restores it automatically once the call ends, including through wrap-up, calls that never connect, and call monitoring. Set it once and trust it's accurate, so you're not shown as available just because you picked up the phone.

Learn more here