Workflows run on phone calls; tag, assign, snooze—no interruption
1 featureThis release1 featureNew capabilitiesAI-tallied from the release notes
Your workflows can now run during phone calls, using the same triggers available for chat, email, and other channels.
Automatically tag conversations, apply rules, assign calls to the right team, snooze follow up work, or add internal notes, all without interrupting the caller.
To get started, create a workflow, choose phone channel, and add your background actions.
Fetched July 4, 2026
