Play your own hold music while callers wait
Callers on hold or waiting in a queue used to hear a fixed track — or nothing at all. Now you can upload your own.
Set one track as your workspace default in Call Settings, or override it for a specific queue in the Hold & Assign workflow step. If you don't upload anything, calls fall back to the existing default track — so nothing changes unless you want it to.
Fetched July 16, 2026
