SLAs editable directly from settings; no workflow required
2 featuresThis release2 featuresNew capabilitiesAI-tallied from the release notes
Manage SLAs directly from settings — no workflow detour required
SLA definitions can now be edited in place from Settings > Helpdesk > SLA. Adjust target durations, pause rules, or the linked office hours schedule without creating a new SLA, updating workflows, and archiving the old one.
You can also create new SLAs from the same page — no more navigating away to workflows first.
Fetched July 4, 2026
