Side conversations translate to recipient's language automatically
1 featureThis release1 featureNew capabilitiesAI-tallied from the release notes
From the original release noteView original ↗
Until now, looping in a supplier, vendor, or back-office team who spoke a different language meant translating your message by hand before you sent it.
Now you write the side conversation in your own language, pick the recipient's language, and Intercom translates it before it sends. The recipient reads it in theirs — so you can collaborate across languages without lifting a finger.
If you don't know their language yet, Intercom detects it from their first reply and translates automatically from there.
Fetched July 10, 2026
