Know when an outbound call reaches a voicemail

When you make an outbound call, it's not always obvious whether a real person picked up or you've reached a voicemail or answering machine.

Now you can switch on Answering machine detection for outbound calls. When a call reaches a voicemail or answering machine, Intercom shows you a notification during the call and labels the conversation "Voicemail detected" — so your team can see at a glance how each call ended, and report on it in Custom Reports.

Detection happens automatically and silently — there's no change for the person you're calling. It's heuristic, so it won't be right every time, which is why it's an option you control.

Turn it on in Settings → Channels → Phone.