Teammate QA | Fin Product Updates

QA shouldn't live in a separate tool. Now it doesn't have to.

Introducing Customer Service QA at scale: AI scoring and teammate reviews in one place.

Fin's teammate QA brings all your quality assurance for both your human agents and your AI into the same platform where your conversations are already happening. No more disconnected scores, no more sampling blind spots, no more juggling tools.

In this video, Alejandro, PM at Fin, walks through:

• How Monitors work for teammate reviews
• Mixed scorecards combining AI scoring and human evaluation
• Reporting that connects QA scores with CSAT, response times, and handling times in one place
• What's coming next: coaching, disputes, knowledge base evaluation, and calibration

If you're running QA in a separate tool, now is the time to switch.

0:00 Why QA doesn't belong in a separate tool 0:20 The problem: disconnected scores and messy workflows 0:50 The scaling problem: sampling blind spots 1:20 Demo: how Monitors work 3:50 Reporting: QA scores, CSAT, and handling times in one place 5:40 Coming soon: Disputes, knowledge base evaluation, and calibration

Discover what Fin can do for your business.

🔎 Learn More Explore Fin → https://www.fin.ai

🤝 Connect With Us LinkedIn → https://www.linkedin.com/showcase/fin → https://www.linkedin.com/company/intercom/

X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom

YouTube → https://www.youtube.com/@intercom-inc → https://www.youtube.com/@Fin-Customer-Agent

#CustomerService #AIAutomation #FinProcedures #CustomerExperience #SupportAutomation