OpenAI Presence platform for governed agents; AI phone support GA

OpenAI Presence is now available in limited general availability as a managed platform for organizations building and operating governed AI agents for high-volume workflows. Presence supports voice or chat deployments with controls for testing, permissions, monitoring, and human escalation. Availability depends on workflow fit, implementation readiness, and delivery capacity. Contact your OpenAI account team to discuss access.

AI phone support, which uses OpenAI Presence, is no longer experimental. Users in the United States, Canada, and Australia can call without a ChatGPT account for routine product, account, and troubleshooting questions. This automated support channel cannot submit reports or requests, connect users with a live agent, initiate an escalation or account review, or guarantee follow-up.