A2P 10DLC campaigns now send email notifications
<p>Email notifications for A2P 10DLC campaign registrations to give you greater visibility into your onboarding pipeline are now live. <br> Automated email updates at four critical stages of the campaign lifecycle:</p> <ul> <li><b style="font-family: adobe-clean, "Source Sans Pro", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Trebuchet MS", "Lucida Grande", sans-serif;">Initial Registration:</b> Confirmation that your campaign submission has been received and is entering review.</li> <li><b style="font-family: adobe-clean, "Source Sans Pro", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Trebuchet MS", "Lucida Grande", sans-serif;">Approval:</b> Notification that your campaign is live and ready to route traffic.</li> <li><b style="font-family: adobe-clean, "Source Sans Pro", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Trebuchet MS", "Lucida Grande", sans-serif;">Rejection:</b> Immediate alert if a campaign fails carrier or ecosystem validation, allowing you to address issues quickly.</li> <li><b style="font-family: adobe-clean, "Source Sans Pro", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Trebuchet MS", "Lucida Grande", sans-serif;">Resubmission:</b> Confirmation when a corrected campaign has been successfully submitted for re-review.</li> </ul> <h3><b>Where are these emails sent?</b></h3> <ul> <li><b style="font-family: adobe-clean, "Source Sans Pro", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Trebuchet MS", "Lucida Grande", sans-serif; font-size: 14px;">Standard Direct Customers:</b> Notifications are sent directly to the address provided in your Brand registration or the specific <b style="font-family: adobe-clean, "Source Sans Pro", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Trebuchet MS", "Lucida Grande", sans-serif; font-size: 14px;"><a title="Twilio API Docs" aria-label="Twilio API Docs" href="https://www.twilio.com/docs/messaging/compliance/a2p-10dlc/onboarding-isv-api#2-create-and-submit-a-trustproduct:~:text=The%20email%20is%20the%20email%20address%20to%20which%20Twilio%20sends%20updates%20when%20the%20TrustProduct%27s%20status%20changes.%20This%20should%20be%20your%20(the%20ISV%27s)%20email%20address%2C%20not%20the%20customer%27s.%20You%20need%20to%20monitor%20this%20email%20address%20for%20changes%20in%20the%20TrustProduct%27s%20status.">A2P bundle email field</a></b> (which can be viewed and updated anytime within the Console).</li> <li><b style="font-family: adobe-clean, "Source Sans Pro", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Trebuchet MS", "Lucida Grande", sans-serif;">ISV Customers & Subaccounts:</b> To protect the end-customer experience, if a campaign belongs to a subaccount under an ISV, the notification will automatically route to the <b style="font-family: adobe-clean, "Source Sans Pro", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Ubuntu, "Trebuchet MS", "Lucida Grande", sans-serif;">Parent ISV account’s Primary Customer Profile (PCP) email</b> instead of the subaccount.</li> </ul>
Fetched August 11, 2026
