Conversation priority expands to five levels

Until now, a conversation was either a priority or it wasn't — a blunt yes/no choice. You can now set conversations to one of five levels: None, Low, Medium, High, or Urgent. That means your team can triage with far more precision and always work the most important conversations first.

• Set a level from the conversation header, list, bulk actions, or with a keyboard shortcut
• Filter and build views around the exact level that matters
• Set priority automatically with rules, workflows, and macros

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