Fin Product Updates | March 2026

Over the past month we've delivered complete control over your conversation quality in Monitors, launched the best-performing model for customer service in Fin Apex 1.0, shipped Fin CLI for autonomous setup through your Agents, updates to Procedures, Helpdesk, and more.

Here's the full rundown, with real demos and why each change matters for your team and your customers.

→ Fin Apex 1.0 - Our first custom model, purpose-built for customer service. Apex 1.0 outperforms every frontier model on resolution, hallucination, and speed.

→ Monitors - AI-powered QA that automatically reviews Fin's conversations so you catch issues before they reach more customers.

→ Fin CLI - Brian shows how AI coding Agents can now set Intercom and Fin up autonomously, from install to live.

→ Procedures - Introducing updates including versioning, rollbacks, and failure reporting.

→ Fin over Discord - Built specifically for how support works in Discord. Public answers, private threads, and control over what Fin answers (or doesn’t)

→ Intercom Helpdesk updates - Workflow version history, changing ticket types, and WhatsApp voice note replies.

Everything shown is ready to use – watch Brian D and Brian S show you what’s new.

0:00-1:00 - Introduction 1:00-3:10 - Fin Apex 1.0 3:10-6:21 - Monitors 6:21-8:43 - Fin CLI 8:43-10:45 - Procedures 10:45-12:21 - Fin over Discord 12:21-14:31 - Help desk updates and more

Discover what Fin can do for your business.

🔎 Learn More Explore Fin → https://www.fin.ai See more customer stories → https://www.fin.ai/customers Check out product FAQs → https://www.intercom.com/help

🤝 Connect With Us LinkedIn → https://www.linkedin.com/showcase/fin → https://www.linkedin.com/company/intercom

X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom

YouTube → https://www.youtube.com/@intercom-inc → https://www.youtube.com/@Fin-Customer-Agent

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