Fin Product Updates December 2025 – CX Reasons, Trending Topics, Fin over Slack, and more

Customer expectations evolve constantly. Your AI Agent has to evolve faster. We're launching a monthly series that shows exactly how Fin evolves, with real product demos and context on why each update matters for your customer experience and support operations.

Our team is shipping updates at an incredible rate, which means that Fin is getting better every month. We'll be back next month with another set of updates!

December highlights: 0:00-1:44 – Intro 1:44-7:26 – CX Score Reasons: See what drives (or drags down) your support quality 7:26-10:30 – Curated Topics: Customize and manage your Topics 10:30-13:30 – Trending Topics: Spot issues before they become problems 13:30-14:40 – Fin over Slack: Support customers in their workspace 14:40-16:29 – Audience Control: Manage multiple segments with precision 16:29-17:13 – Content Experience: All your Fin content, one place 17:13-18:10 – Fin Changelog: Track changes, diagnose faster 18:10-19:18 – What's next

Discover what Fin can do for your business.

🔎 Learn More Explore Fin → https://www.fin.ai See more customer stories → https://www.fin.ai/customers Check out product FAQs → https://www.intercom.com/help

🤝 Connect With Us LinkedIn → https://www.linkedin.com/showcase/fin → https://www.linkedin.com/company/intercom

X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom

YouTube → https://www.youtube.com/@intercom-inc → https://www.youtube.com/@Fin-Customer-Agent

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