CRM contact linking, scorecard tables, and additional call data fields
- Ability to connect conversation participants with the relevant CRM contact: You can now connect conversation participants to the contact or lead in your CRM.
| Table name | Change | Description |
|---|---|---|
| conversation_participants | Added fields: participant_object_id, participant_object_type | For each participant we now include details of whether the participant is a contact or a lead and the participant's CRM ID. |
| conversation_context | Added crm_contact as a possible value for the type field | Adds the ability to associate contacts to conversations |
- Scorecard data now available: See who is filling in scorecards and how calls are scored for different reps. The SCORECARD_QUESTIONS and SCORECARD_ANSWERS tables were added to the Gong data cloud.
- Additional call data available: You can now get more detailed call information and run detailed analysis on calls. The following fields were added to the CALLS table:
- direction
- system
- scope
- disposition
- call_owner_webcam_on_duration_sec
- customer_webcam_on_duration_sec
- company_question_count
- customer_question_count
Fetched June 4, 2026
