Fin for Email: Built for the Channel | Fin Product Updates

Email is one of the most complex channels to get right with AI. Unlike Messenger, it's unpredictable, noisy, and customers expect something different: longer responses, professional formatting, and exhaustive answers

So we went deep.

In this Fin Product Update, Brian Donohue, VP of Product at Fin, sits down with Burak, AI Designer at Fin, to walk through what's changed.

Fin now reads PDFs and attachments, writes responses formatted for the inbox, follows up automatically if a customer goes quiet, and handles noise intelligently with a new spam folder that shows you exactly why something was flagged. You can write channel-specific guidance so Fin behaves differently over email than it does in chat, and test it without leaving the product.

Fin replies instantly from your domain, in your brand voice, with clarity and accuracy, making email as fast and reliable as any other support channel.

Being truly omnichannel means going deep on every channel. This is what that looks like for email.

Discover what Fin can do for your business.

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