Fin Product Updates February 2026 – Procedures & Simulations, Fin Voice, Fin on Shopify, and more

Over the past four weeks, we've shipped major improvements to Procedures & Simulations, big updates to the Fin Voice experience, and made it significantly easier to set Fin up as a personalized shopping assistant. Here's the full rundown, with real demos and why each change matters for your team and your customers.

What's new:

→ Procedures & Simulations (0:51): Build and manage Fin for complex queries without needing an engineer. Write in natural language, test every step in simulation, and deploy with confidence.

→ Fin Voice: pronunciation rules (4:18): Full control over how Fin says your brand and product names, so every call sounds like it belongs to your company.

→ Fin Voice: 11 new natural voices (5:48): More voice options to match the tone and feel of your brand.

→ Fin Voice: background noise reduction (6:28): Fin automatically detects and filters background noise on calls, no configuration needed.

→ Shopify Setup Experience (8:21): Connect Fin to your Shopify store in under two minutes. Fin learns your full catalog, tracks live inventory, and becomes a personalized shopping assistant right out of the box.

→ Help Desk Updates (12:31): 11 new call metrics for teams using phone support, and holiday office hours – our most upvoted community request.

Everything shown is ready to use now. Watch Brian, Alihan, and Robert walk through what's new!

Discover what Fin can do for your business.

🔎 Learn More Explore Fin → https://www.fin.ai See more customer stories → https://www.fin.ai/customers Check out product FAQs → https://www.intercom.com/help

🤝 Connect With Us LinkedIn → https://www.linkedin.com/showcase/fin → https://www.linkedin.com/company/intercom

X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom

YouTube → https://www.youtube.com/@intercom-inc → https://www.youtube.com/@Fin-Customer-Agent

0:00-0:51 – The Fin Flywheel 0:51-3:31 – Procedures and Simulations 3:31-4:18 – Fin Voice updates overview 4:18-5:48 – Fin Voice Pronunciation Rules 5:48-6:28 – Fin Voice new natural voices 6:28-8:21 – Fin Voice noise reduction 8:21-12:31 – Shopify Setup Experience 12:31-14:59 Help Desk Updates

#CustomerSupport #AIAgent #Ecommerce #Shopify #Intercom