Fin Procedures: Wait for Webhook | Fin Product Updates

When a customer request depends on a third-party system, someone always had to step in and manage the handoff. Not anymore.

Fin's new Wait for Webhook step inside Procedures lets Fin pause mid-conversation while a customer completes an action in an external system, such as a payment, a login, or an identity check, and then pick the conversation back up automatically once it gets confirmation.

Sophie, Solutions Engineer at Fin, walks through how it works and demonstrates a live example: a customer adding a product to a subscription, with Fin handling the full interaction including a payment through an external provider, without a teammate stepping in at any point.

What's covered:

• How Procedures handle complex, multi-step customer requests end to end
• What the Wait for Webhook step looks like inside the Fin editor
• How to configure expected response attributes and timeout behavior
• A live demo: subscription update with third-party payment flow

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