Fin Product Announcement: Procedures & Simulations

Perfect customer experiences are now possible — even for complex conversations.

Join us live for a Fin product announcement introducing updates to Procedures & Simulations, Intercom’s approach to building and scaling AI automation with confidence.

As teams push AI beyond simple FAQs, most hit a ceiling — basic AI is easy to set up, but hard to move past informational conversations. Procedures & Simulations are designed to handle real, complex customer conversations.

In this session, you’ll see updates that make AI automation for Fin more powerful and easier for teams to manage themselves — providing a self-serve way to build complex automations using natural language and connect Fin to your tools and data, with control through rules and logic.

You’ll hear from Paul Adams, Chief Product Officer, alongside the product teams behind Procedures & Simulations and our sales engineering team, sharing lessons learned from customers already running complex workflows in production.

Discover what Fin can do for your business.

🔎 Learn More Explore Fin → https://www.fin.ai See more customer stories → https://www.fin.ai/customers Check out product FAQs → https://www.intercom.com/help

🤝 Connect With Us LinkedIn → https://www.linkedin.com/showcase/fin → https://www.linkedin.com/company/intercom

X (formerly Twitter) → https://x.com/fin_ai → https://x.com/intercom

YouTube → https://www.youtube.com/@intercom-inc → https://www.youtube.com/@Fin-Customer-Agent