Non-unique emails now available; username or phone required as primary identifier

What's new:
Non-Unique Emails is now in Open Early Access and rolling out to all environments. With this feature, multiple user accounts can share the same email address within a database connection. This enables support for real-world scenarios like:

• Parent/child accounts using a shared inbox

• Small businesses with a single location email

• Users managing multiple roles under one email address

Key details:

• Rollout has just begun and will take 1--4 weeks to reach every environment.

• Available only for new database connections.

• Email cannot be used as a primary identifier, customers must configure username or phone number.

• Email communications will still be delivered to the shared email.

• Once enabled, the non-unique email setting is permanent.

Status:

• This feature is production-ready.

• No opt-in required, all customers will gain access once rollout reaches their environment.

• GA planned for Q4 2025.

Getting started:
Customers can create a new database connection with Non-Unique Emails in the Dashboard or via the Management API. See full documentation here:
Non-Unique Emails Documentation