Agents Platform Custom Dashboard Charts: The Agents Platform dashboard can now be extended with custom charts displaying the results of evaluation criteria over time. See the new GET and PATCH endpoints for managing dashboard settings.Call History Filtering: Added the ability to filter the call history by start date using the new call_start_before_unix parameter in the List Conversations endpoint. Try it here.Server Tools: Added option of making PUT requests in server toolsTransfer to number: Added call forwarding functionality to support forwarding to operators, see docs hereLanguage detection: Fixed an issue where the language detection system tool would trigger on a user replying yes in non-English language. Usage Analytics Custom Aggregation: Added an optional aggregation_interval parameter to the Get Usage Metrics endpoint to control the interval over which to aggregate character usage (hour, day, week, month, or cumulative).New Metric Breakdowns: The Usage Analytics section now supports additional metric breakdowns including minutes_used, request_count, ttfb_avg, and ttfb_p95, selectable via the new metric parameter in the Get Usage Metrics endpoint. Furthermore, you can now get a breakdown and filter by request_queue. API
Fetched April 9, 2026