What's new:
Non-Unique Emails is now in Open Early Access and rolling out to all environments. With this feature, multiple user accounts can share the same email address within a database connection. This enables support for real-world scenarios like:
Parent/child accounts using a shared inbox
Small businesses with a single location email
Users managing multiple roles under one email address
Key details:
Rollout has just begun and will take 1--4 weeks to reach every environment.
Available only for new database connections.
Email cannot be used as a primary identifier, customers must configure username or phone number.
Email communications will still be delivered to the shared email.
Once enabled, the non-unique email setting is permanent.
Status:
This feature is production-ready.
No opt-in required, all customers will gain access once rollout reaches their environment.
GA planned for Q4 2025.
Getting started:
Customers can create a new database connection with Non-Unique Emails in the Dashboard or via the Management API. See full documentation here:
Non-Unique Emails Documentation
Fetched April 15, 2026