March 17, 2025

Agents Platform Default LLM update: Changed the default agent LLM from Gemini 1.5 Flash to Gemini 2.0 Flash for improved performance.Fixed incorrect conversation abandons: Improved detection of conversation continuations, preventing premature abandons when users repeat themselves.Twilio information in history: Added Twilio call details to conversation history for better tracking.Knowledge base redesign: Redesigned the knowledge base interface.System dynamic variables: Added system dynamic variables to use time, conversation id, caller id and other system values as dynamic variables in prompts and tools.Twilio client initialisation: Adds an agent level override for conversation initiation client data twilio webhook.RAG chunks in history: Added retrieved chunks by RAG to the call transcripts in the history view. Speech to Text Reduced pricing: Reduced the pricing of our Scribe model, see more here.Improved VAD detection: Enhanced Voice Activity Detection with better pause detection at segment boundaries and improved handling of silent segments.Enhanced diarization: Improved speaker clustering with a better ECAPA model, symmetric connectivity matrix, and more selective speaker embedding generation.Fixed ASR bugs: Resolved issues with VAD rounding, silence and clustering that affected transcription accuracy. ElevenCreative Studio Disable publishing UI: Added ability to disable the publishing interface for specific workspace members to support enterprise workflows.Snapshot API improvement: Modified endpoints for project and chapter snapshots to return an empty list instead of throwing errors when snapshots can't be downloaded.Disabled auto-moderation: Turned off automatic moderation based on Text to Speech generations in ElevenCreative Studio. Workspaces Fixed API key editing: Resolved an issue where editing workspace API keys would reset character limits to zero, causing the keys to stop working.Optimized free subscriptions: Fixed an issue with refreshing free subscription character limits, API