---
name: Intercom
slug: intercom
domain: fin.ai
description: Intercom is an AI-first customer service platform combining a help desk, an AI agent (Fin), proactive messaging, and a shared inbox.
category: crm
sources: 2
total_releases: 20
releases_last_30d: 11
avg_releases_per_week: 1.3
last_updated: 2026-06-03
tracking_since: 2025-12-22
canonical: https://releases.sh/intercom
aliases:
  - intercom.com
  - intercom.io
accounts:
  github: "intercom"
  x: "intercom"
  youtube: "Fin-Customer-Agent"
---

<Source name="Changelog" slug="intercom-changelog" type="scrape" releases="10" latest-date="2026-06-02T00:00:00.000Z" primary="true" url="https://releases.sh/intercom/intercom-changelog" />
<Source name="Fin Product Updates" slug="fin-product-updates" type="video" releases="5" latest-date="2026-04-09T16:36:01.000Z" url="https://releases.sh/intercom/fin-product-updates" />

## Recent Releases

_Summaries below — fetch the release's `canonical` URL for full content, or `url` for the original source._

<Release source="intercom-changelog" date="June 2, 2026" published="2026-06-02T00:00:00.000Z" url="https://www.intercom.com/changes/en/146274-see-conversation-timestamps-in-your-customer-s-timezone" canonical="https://releases.sh/release/rel_rH2z8YMf5Vv33BxH1YwnL" truncated="true">
### See conversation timestamps in your customer's timezone

When you're supporting customers across different regions, it can be confusing when they describe when something happened — their "3:32 PM" might show...
</Release>

<Release source="intercom-changelog" date="June 2, 2026" published="2026-06-02T00:00:00.000Z" url="https://www.intercom.com/changes/en/144530-react-to-admin-notes-with-emoji" canonical="https://releases.sh/release/rel_9pvlMBE0cr5eQtP-_qD5W" truncated="true">
### React to admin notes with emoji

Internal notes are how your team passes context inside a conversation — handoffs, acknowledgements, quick questions. Now you can:

• React to a teamma...
</Release>

<Release source="intercom-changelog" date="May 28, 2026" published="2026-05-28T00:00:00.000Z" url="https://www.intercom.com/changes/en/145868-slas-now-work-with-phone-conversation" canonical="https://releases.sh/release/rel_9TPXJyXHBZ03jm5K9UoSk" truncated="true">
### SLAs now work with phone conversation

You can now apply SLAs to inbound phone calls — so your team knows exactly what they're aiming for, and whether they're hitting it.

* **Set targets i...
</Release>

<Release source="intercom-changelog" date="May 27, 2026" published="2026-05-27T00:00:00.000Z" url="https://www.intercom.com/changes/en/145856-managers-can-now-jump-in-and-coach-during-live-calls" canonical="https://releases.sh/release/rel_tyssPwv_UZF9w5s_KxxpQ" truncated="true">
### Managers can now jump in and coach during live calls

Supervisors and team leads can now step into live calls — visibly or invisibly — with two new Intercom Phone tools.

**Join call (Barge)** — When your...
</Release>

<Release source="intercom-changelog" date="May 27, 2026" published="2026-05-27T00:00:00.000Z" url="https://www.intercom.com/changes/en/145777-control-whether-agents-can-see-csat-scores-in-conversations" canonical="https://releases.sh/release/rel_R2GSzIPo8GZGcpCufIdI9" truncated="true">
### Control whether agents can see CSAT scores in conversations

When CSAT scores are visible in the inbox, they can subtly shape how teammates respond. Workspace Admins can now hide CSAT ratings from the conversati...
</Release>

<Release source="intercom-changelog" date="May 14, 2026" published="2026-05-14T00:00:00.000Z" url="https://www.intercom.com/changes/en/143686-whatsapp-voice-note-replies-from-the-inbox" canonical="https://releases.sh/release/rel_PPpE-jU1uSVWBUdnfyPhj" truncated="true">
### WhatsApp Voice Note Replies from the Inbox

Teammates can now record and send voice notes directly from the Intercom inbox when replying to WhatsApp conversations.

Record a message, preview it ...
</Release>

<Release source="intercom-changelog" date="May 7, 2026" published="2026-05-07T00:00:00.000Z" url="https://www.intercom.com/changes/en/143713-fin-now-assists-shoppers-and-drives-conversion-on-your-shopify-store" canonical="https://releases.sh/release/rel_MSQjh3at8yjgcqYWq62ri" truncated="true">
### Fin now assists shoppers and drives conversion on your Shopify store

Fin now acts like your very best store assistant, answering questions as customers shop, recommending exactly the right product, and guiding them to c...
</Release>

<Release source="intercom-changelog" date="May 7, 2026" published="2026-05-07T00:00:00.000Z" url="https://www.intercom.com/changes/en/143662-average-adjusted-handling-time" canonical="https://releases.sh/release/rel_EX66zXp7QQVGe5W1g62XV" truncated="true">
### Average Adjusted Handling Time

Average Adjusted Handling Time (AAHT) measures the time a teammate is actively handling a conversation, the clock runs from when they first open it, p...
</Release>

<Release source="intercom-changelog" date="May 5, 2026" published="2026-05-05T00:00:00.000Z" url="https://www.intercom.com/changes/en/143310-data-connector-improvements" canonical="https://releases.sh/release/rel_Lltq6VZRSsZQnSd6xdL4Q" truncated="true">
### Data Connector Improvements

Our redesigned Data Connector experience brings together everything you need (setup, security, monitoring, versioning, APIs), so you can successfully ...
</Release>

<Release source="intercom-changelog" date="April 30, 2026" published="2026-04-30T00:00:00.000Z" url="https://www.intercom.com/changes/en/140550-export-macro-usage-data-for-any-date-range-up-to-6-months" canonical="https://releases.sh/release/rel_j-NPGheMB68yL58uxoSxD" truncated="true">
### Export macro usage data for any date range up to 6 months

Admins can now choose a date range when exporting macro usage data — no more being limited to the last 30 days. Pick a preset like "Past 6 months" or ...
</Release>

## Fetching more

Append `.md` (markdown), `.json` (raw data), or `.atom` (feed) to any URL on this page.

- Per-source history: `https://releases.sh/intercom/{source-slug}`
- Atom feed: `https://releases.sh/intercom.atom`
- Individual release: `https://releases.sh/release/{release-id}`